We ship within Australia at a flat rate of $10.00* and FREE SHIPPING* on orders over $150 (*excluding bulky or heavy items over 5kg). We also offer Overnight Toll Courier Service at $25 (Must fit into a 5kg satchel) and order placed prior to 3pm NSW time. If we are able to fit it in a smaller 3kg Overnight satchel we will refund you $10.
Orders are dispatched via either Fastway Couriers or Australia Post on the same day or next (excluding weekends and public holidays). You will receive an email with a tracking number once it has been sent.
During the check out process, you should specify any special delivery instructions. All deliveries require a signature on delivery, if you are happy to Safe Drop please indicate this.
Robin's Nest can not be held responsible for items lost in the shipping process once the products have left our warehouse.
If, for some reason, there is a delay with dispatch of your order we will communicate this within 2 working days, and communicate a delivery timeframe. Should a delayed dispatch time not meet your needs, we will be happy to process a refund.
Robin's Nest for Children is based in Australia, however we are happy to ship internationally.
All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
Australia Post International shipping costs will apply, along with the appropriate insurance cost. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. If you are outside of Australia and wish to place an order, please send an email to email@example.com itemising the products you wish to order. We will provide an invoice via Paypal with the delivery charge shown as a separate item on your invoice. For a quote only on international shipping costs for your order, please also email us on firstname.lastname@example.org. A Paypal invoice can be paid using a credit card, you do not need to have a Paypal account.
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.